BT Global ServicesPrivacy Policy
BT Global Services Private Limited ("BT Global Services", "we", "us", "our") is a Business Process Outsourcing (BPO) and virtual assistance company registered in India (CIN: U96908WB2025PTC285523). We provide administrative support, customer coordination, and virtual assistance services to business clients in Australia and New Zealand.
This Privacy Policy explains how we collect, use, store, and protect personal information — both information submitted through this website and information we handle on behalf of our business clients.
1. Information We Collect
Through this website: when you contact us or submit an enquiry, we may collect your name, business name, email address, phone number, country, and the contents of your message.
On behalf of our clients: in delivering our services, we may process personal information belonging to our clients' customers, such as names, contact details, booking and appointment information, service addresses, and communication records. In these cases, we act on the instructions of our client, who remains responsible for that information.
2. How We Use Information
- To respond to enquiries submitted through this website;
- To deliver contracted services to our business clients, including customer calling, booking confirmations, follow-ups, scheduling, and complaint coordination;
- To manage customer databases and communications on behalf of our clients;
- To improve our services and maintain business records as required by law.
We do not sell personal information, and we do not use client customer data for our own marketing.
3. Australian & New Zealand Privacy Standards
Because we serve Australian and New Zealand businesses, we handle personal information in a manner consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020, to the extent they apply to the services we perform. Where personal information is transferred to us in India for processing, we handle it only for the purposes agreed with our client and protect it with appropriate safeguards.
4. Disclosure of Information
We only disclose personal information:
- To the business client on whose behalf the information is processed;
- To our staff who require access to perform the contracted services, under confidentiality obligations;
- Where required by law or a lawful request from a regulator or authority.
5. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to client data is restricted to authorised team members, and our staff are bound by confidentiality obligations.
6. Data Retention
We retain personal information only for as long as needed to deliver our services, meet our contractual obligations to clients, or comply with legal requirements — after which it is securely deleted or returned to the client as agreed.
7. Access & Correction
You may request access to, or correction of, personal information we hold about you. If your information is held by us on behalf of one of our business clients, we may refer your request to that client, as they control that information. To make a request, contact us using the details below.
8. Cookies & Website Data
This website does not use tracking or advertising cookies. If you submit our enquiry form, the information you provide is delivered to our business email for the purpose of responding to you.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.
10. Contact Us
For any privacy questions or requests, contact:
- Email: info@btglobal-services.com
- WhatsApp: +61 488 805 411
- BT Global Services Private Limited, Kolkata, West Bengal, India