Your back office in India.
Working your hours.
BT Global Services Private Limited provides professional administrative support, customer coordination, and virtual assistance to businesses across Australia and New Zealand — so your customers are answered, your bookings are confirmed, and your day runs smoothly.
Virtual administrative & customer coordination support
We become an extension of your team — handling the calls, bookings, follow-ups, and admin work that keep a service business running.
Administrative Support
Reliable virtual office assistance that keeps your operations organised and on time.
- Virtual office assistance
- Administrative coordination
- Calendar & appointment scheduling
- Customer database management
- Email support
- Reporting support
- Internal operational coordination
Customer Coordination
Inbound and outbound customer communication handled professionally on your behalf.
- Customer calling support
- Booking confirmations
- Follow-up calls
- Complaint coordination
- Customer communication support
- Field-staff & team coordination
- Scheduling assistance
Social Media Virtual Assistance
Keep your online presence active and your audience engaged — without lifting a finger.
- Facebook page management
- Social media posting support
- Customer engagement support
- Digital administrative coordination
Staffing that flexes with your business
Service businesses don't run on fixed schedules — and neither do we. Our engagement model is built to adapt month to month.
On your clock, not ours
All services are delivered in alignment with Australian and New Zealand business hours and your operational requirements. Our team schedules around your time zone — not the other way around.
Measured against KPIs you help define
We agree on service levels together — and revise them as your business evolves. Performance you can see, not just promises.
A registered Indian company, built for Australia & New Zealand
BT Global Services Private Limited is a Business Process Outsourcing (BPO) and virtual assistance company based in West Bengal, India. We provide professional administrative and customer coordination support to business clients in Australia and New Zealand — from responding to inbound customer enquiries and making outbound calls, to appointment scheduling, follow-ups, and social media management.
Our team communicates with your existing customers, prospective customers who have expressed interest in your services, suppliers, and business partners — always professionally, and always on your behalf.
We work with businesses of all kinds — cleaning and home services, trades, hospitality, retail, real estate, professional services, and more. Wherever customer coordination and administrative support are needed, we build a team around your requirements — and we're expanding our services across Australia and New Zealand.
Company Details
- Legal name
- BT Global Services Private Limited
- Type
- Private Limited Company (India)
- Directors
- Biswajit Ghosh · Trima Ghosh
- Registered office
- Kolkata, West Bengal, India
- Focus markets
- Australia & New Zealand
Let's talk about your business
Tell us what support you need — we'll respond promptly with how we can help.
Call or WhatsApp
+61 488 805 411Message us on WhatsApp — our Australian local number for fast, direct communication.
Registered Office
Kolkata, West Bengal, India